Deskripsi Pekerjaan
Join Clef Skincare as a Customer Service Executive and become the voice of our premium skincare brand! We're seeking a dedicated Chinese-speaking professional to deliver exceptional support to our diverse clientele. In this pivotal role, you'll handle inquiries, resolve concerns, and build lasting relationships through multiple channels including phone, email, and live chat. Enjoy competitive compensation starting from RM3,300 monthly, plus comprehensive wellness benefits and clear career advancement pathways. Perfect for bilingual individuals passionate about beauty and wellness, this position offers training on our innovative product line and the opportunity to grow within a dynamic team environment.
Tanggung Jawab
- Handle inbound/outbound customer inquiries in Chinese and English via multiple communication channels
- Resolve product-related concerns and order fulfillment issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and marketing teams to enhance customer experience
- Meet/exceed performance metrics for response time and satisfaction scores
- Contribute to process improvements in customer service workflows
- Support training initiatives for new customer service representatives
Kualifikasi
- Fluency in Mandarin Chinese and English (written and verbal)
- Minimum 1 year customer service experience in retail or beauty industry
- Strong problem-solving abilities with conflict resolution skills
- Proficiency in CRM software and digital communication tools
- Excellent interpersonal skills and cultural sensitivity
- Ability to work flexible shifts including weekends
- Basic knowledge of skincare products or willingness to learn