Deskripsi Pekerjaan
Join FM Global Logistics as a Customer Service Executive and become an integral part of our dynamic team! We are seeking a dedicated and customer-focused professional to provide exceptional service to our clients in the logistics industry.
As a Customer Service Executive, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless experience from start to finish. Your role is crucial in maintaining our reputation for excellence and building long-term relationships with our clients.
At FM Global Logistics, we value our employees and offer a supportive work environment where you can grow your career. We provide comprehensive training, competitive compensation, and opportunities for advancement. If you are passionate about customer service and thrive in a fast-paced environment, we encourage you to apply!
Join us in delivering outstanding service and making a difference in the logistics industry. Your career with FM Global Logistics starts here!
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Process orders, track shipments, and provide updates to ensure customer satisfaction
- Resolve customer complaints and issues effectively, escalating when necessary
- Maintain accurate customer records and documentation in our CRM system
- Collaborate with internal teams to ensure seamless service delivery
- Identify opportunities to improve customer service processes and recommend solutions
- Stay updated on company products, services, and logistics procedures
- Meet or exceed key performance indicators related to customer service metrics
Kualifikasi
- Minimum SPM qualification or equivalent
- 1-2 years of experience in customer service or call center environment
- Excellent communication and interpersonal skills in English and Bahasa Malaysia
- Strong problem-solving abilities and patience when dealing with customer issues
- Proficient in using computers and customer service software
- Ability to multitask and work efficiently in a fast-paced environment
- Positive attitude and willingness to learn new processes
- Strong attention to detail and organizational skills