Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for logistics and trade compliance? Sinotrans Logistics (M) Sdn Bhd is looking for a dynamic Customer Service Executive to join our forwarding team in Setia Alam. In this role, you will be the backbone of our customs operations, ensuring that the movement of goods remains seamless, compliant, and efficient.
As our Customer Service Executive (Customs Declaration), you will act as the vital bridge between our clients and regulatory authorities. You will be responsible for managing import and export declarations, navigating complex documentation, and proactively identifying solutions to minimize shipment delays. If you thrive in a fast-paced logistics environment and possess a keen eye for regulatory accuracy, we want to hear from you.
Tanggung Jawab
- Manage end-to-end import and export customs clearance processes for various cargo types.
- Prepare, verify, and submit accurate customs documentation to relevant government authorities (KEK/Customs).
- Liaise professionally with clients, shipping lines, and hauliers to ensure smooth operational flow.
- Proactively identify and resolve documentation discrepancies to prevent shipment bottlenecks or penalties.
- Stay updated on the latest customs regulations, tariffs, and trade compliance policies to ensure 100% adherence.
- Maintain comprehensive records of all transactions and correspondence for audit readiness.
- Provide timely updates to clients regarding the status of their shipments and clearance progress.
Kualifikasi
- Diploma or Degree in Logistics, Supply Chain Management, Business Studies, or a related field.
- Minimum 1-2 years of experience in freight forwarding or customs declaration processes.
- Strong understanding of local Customs procedures, HS codes, and trade compliance requirements.
- Excellent communication skills in English and Bahasa Malaysia; proficiency in Mandarin is a significant advantage.
- High level of integrity, accuracy, and attention to detail when handling sensitive documentation.
- Ability to work under pressure and manage multiple shipments simultaneously within tight deadlines.
- Proficiency in Microsoft Office Suite and familiar with logistics management software/systems.