Deskripsi Pekerjaan
Join our dynamic team at Smarthire by SEEK as a Customer Service Executive specializing in Freight Forwarding! This pivotal role connects you with global supply chain operations, where you'll be the first point of contact for clients navigating complex logistics. You'll manage end-to-end shipment coordination, ensuring seamless customs clearance and timely delivery while maintaining exceptional client relationships. Our ideal candidate thrives in fast-paced environments, leveraging problem-solving skills to resolve inquiries and optimize freight processes. This position offers growth opportunities within Singapore's logistics hub, competitive compensation, and the chance to contribute to a company that values innovation and customer-centric solutions. If you're passionate about operational excellence and want to make tangible impacts in global trade, apply now to advance your career in logistics!
Tanggung Jawab
- Manage end-to-end customer communication for freight forwarding operations
- Coordinate with carriers, customs, and clients to ensure timely shipments
- Process documentation including bills of lading and customs declarations
- Resolve customer inquiries and operational issues proactively
- Prepare quotations and manage customer accounts efficiently
- Monitor shipment tracking and provide real-time updates to clients
- Collaborate with internal teams to optimize logistics workflows
Kualifikasi
- Diploma in Logistics, Supply Chain Management, or related field
- 1-2 years of customer service experience in freight forwarding
- Proficiency in logistics software and Microsoft Office Suite
- Strong written and verbal communication skills
- Knowledge of international shipping regulations and procedures
- Ability to multitask and prioritize in fast-paced environments
- Detail-oriented with problem-solving capabilities
- Basic understanding of Incoterms and customs documentation