Deskripsi Pekerjaan
Are you an experienced Customer Service Executive (Freight Forwarding) looking to elevate your career in a dynamic and supportive environment? Anradus, a reputable company in the logistics and supply chain sector, is seeking a highly motivated individual to join our team at our Loyang office. This is a fantastic opportunity for a professional who thrives in a fast-paced environment and is passionate about delivering exceptional service in the Manufacturing, Transport & Logistics industry.
In this pivotal role, you will serve as the primary interface for our valued clients, managing a wide array of enquiries from initial quotations to shipment tracking. You will play a crucial part in ensuring the seamless flow of import and export operations. Your ability to build strong relationships with overseas agents and internal stakeholders will be key to maintaining our reputation for reliability and operational excellence.
Key aspects of the role include:
Preparing accurate and competitive freight quotations for air, sea, and land shipments. Coordinating full-cycle shipments, from booking to final delivery, while ensuring compliance with all relevant regulations. Proactively troubleshooting and resolving any logistical issues that may arise during transit. Maintaining meticulous records and documentation in line with company standards. Collaborating with the sales and operations teams to identify new business opportunities and improve processes.
How you will contribute:
Your expertise will directly impact customer satisfaction and retention. You will be the trusted advisor clients rely on for real-time shipment updates and cost-effective solutions. By streamlining communication with our global network of agents, you will help Anradus maintain its competitive edge. This role offers a clear path for professional development within our growing organization.
Why Anradus?
We offer a competitive salary package (SGD 2,000 – 3,000 per month), full-time stability, and the chance to work with a collaborative team in a well-established company. Located in the strategic logistics hub of Loyang, East Region, this role provides excellent accessibility and a rewarding career path.
If you are ready to take on a challenging and fulfilling role where your skills are valued, apply now to become our new Customer Service Executive (Freight Forwarding). Let's grow together at Anradus!
Tanggung Jawab
- Handle full spectrum of customer enquiries and provide accurate, timely quotations for air, sea, and land freight.
- Coordinate import and export shipments with overseas agents, freight forwarders, and carriers to ensure smooth transit.
- Prepare and process all shipping documentation, including Bill of Lading, Airway Bills, and Certificates of Origin.
- Monitor shipment status, proactively resolving any issues related to delays, damages, or customs clearance.
- Liaise with internal sales, operations, and finance teams to ensure seamless end-to-end service delivery.
- Maintain and update customer records, shipment files, and operational databases with high accuracy.
- Assist in negotiating rates with shipping lines, airlines, and trucking companies to ensure competitive pricing.
- Provide exceptional after-sales support and follow-up to foster long-term client relationships.
Kualifikasi
- Diploma or Degree in Logistics, Supply Chain, Business Administration, or a related field.
- Minimum 2 years of experience in a Customer Service role within the Freight Forwarding or Logistics industry.
- Strong knowledge of import and export procedures, customs regulations, and Incoterms.
- Excellent communication and interpersonal skills, with the ability to build rapport with international agents.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CargoWise or similar logistics software is highly preferred.
- Exceptional organizational skills and the ability to multitask in a high-volume, deadline-driven environment.
- Proactive problem-solving mindset with a strong attention to detail.
- Ability to work independently and as part of a collaborative team.