Deskripsi Pekerjaan
Join Corestaff Pte Ltd as a pivotal Customer Service Executive in our dynamic Freight and Logistics division. You will serve as the primary liaison between our clients and operational teams, ensuring seamless communication throughout the shipping lifecycle. This role demands exceptional problem-solving skills to address inquiries, resolve shipment discrepancies, and provide real-time updates on cargo movements. You'll collaborate closely with logistics coordinators, carriers, and clients to mitigate delays and maintain service excellence. Our ideal candidate thrives in fast-paced environments where precision, empathy, and proactive communication drive customer satisfaction. With comprehensive training and growth opportunities, you'll develop expertise in international freight regulations and documentation processes while contributing to Corestaff's reputation as a trusted logistics partner.
Tanggung Jawab
- Manage end-to-end customer communication regarding shipment status, delivery timelines, and logistics documentation
- Investigate and resolve freight-related issues including delays, damages, and customs clearance problems
- Coordinate with internal operations and external carriers to ensure efficient cargo movement
- Maintain accurate customer records and shipment data in logistics management systems
- Proactively identify service improvement opportunities through customer feedback analysis
- Process shipping documentation including bills of lading, customs forms, and delivery confirmations
- Support cross-functional teams during peak shipping seasons or operational disruptions
Kualifikasi
- Minimum 1-2 years of customer service experience, preferably in logistics, freight, or supply chain
- Strong proficiency in logistics management software (e.g., TMS, WMS) and Microsoft Office suite
- Excellent verbal and written communication skills with ability to explain complex logistics concepts
- Detail-oriented with ability to manage multiple priorities in fast-paced environments
- Problem-solving aptitude with experience resolving shipment discrepancies and customer complaints
- Basic understanding of international shipping regulations and documentation requirements
- Ability to work flexible hours including weekends during peak shipping periods