Deskripsi Pekerjaan
Join Teleperformance, a global leader in business process management, and become the voice of excellence in the Hotel Industry. We are currently seeking a dedicated Customer Service Executive to represent top-tier hotel brands and ensure exceptional guest experiences. In this pivotal role, you will serve as the primary point of contact for guests, handling inquiries, reservations, and feedback with professionalism and warmth. If you have a passion for hospitality and thrive in a dynamic, fast-paced environment, this is your chance to advance your career with a Fortune 500 company.
As part of our team in Kuala Lumpur, you will play a crucial role in maintaining high standards of service delivery. We pride ourselves on our diverse workforce and inclusive culture, offering a supportive workspace where your skills are valued. This position offers the opportunity to work with leading international hotel chains, sharpening your communication abilities and customer relation skills while enjoying a competitive benefits package.
Tanggung Jawab
- Handle inbound and outbound customer calls regarding hotel bookings, room availability, and service inquiries.
- Provide accurate information about hotel amenities, rates, and special packages to potential guests.
- Process reservations and modify existing bookings efficiently using the hotel's reservation system.
- Address and resolve guest complaints or issues in a timely and empathetic manner.
- Maintain detailed and up-to-date customer records in the CRM database.
- Collaborate with the hotel operations and front-desk teams to ensure seamless guest transitions.
- Upsell services and amenities to maximize revenue and guest satisfaction.
Kualifikasi
- Minimum SPM or O-Level qualification; Diploma holders or those with experience in the hospitality sector are preferred.
- Strong communication skills in both English and Bahasa Malaysia.
- Previous experience in a customer service or hospitality role is an advantage but not mandatory.
- Ability to remain calm and professional under pressure, especially during peak seasons.
- Proficiency in using computer systems and Microsoft Office applications.
- High level of customer focus and a desire to provide a "wow" guest experience.