Deskripsi Pekerjaan
Join our prestigious client in the dynamic freight forwarding industry as a Customer Service Executive. This is an exciting opportunity to become part of a fast-paced logistics environment where you will play a crucial role in ensuring seamless customer experiences and operational efficiency.
As a Customer Service Executive, you will be the primary point of contact for clients, addressing inquiries, resolving issues, and providing exceptional service throughout the shipping and delivery process. Your expertise will help maintain our client's reputation for reliability and excellence in the logistics sector.
This full-time position offers a competitive monthly salary of up to $2,800 plus attractive allowances, providing a stable and rewarding career path. The role is based at the East - Airport Changi Cargo, offering a convenient location for professionals in the East Region.
If you possess excellent communication skills, a customer-centric mindset, and a passion for the logistics industry, we invite you to apply for this position and contribute to the success of our client's operations.
Tanggung Jawab
- Handle customer inquiries and provide accurate information regarding freight forwarding services
- Process shipping documentation and ensure compliance with industry regulations
- Coordinate with various stakeholders including customers, carriers, and warehouse personnel
- Track and monitor shipments, providing timely updates to clients
- Resolve customer complaints and issues in a professional and efficient manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with the logistics team to optimize service delivery
- Identify opportunities for process improvement and customer service enhancement
Kualifikasi
- Minimum diploma or equivalent qualification in Business, Logistics, or related field
- Prior experience in customer service, preferably in logistics or freight forwarding
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using computer applications and logistics software
- Ability to work independently and as part of a team
- Good organizational skills with the ability to manage multiple tasks
- Positive attitude and commitment to delivering exceptional customer service