Deskripsi Pekerjaan
Role Overview
Are you a proactive communicator with a passion for ensuring customer satisfaction in the fast-paced logistics industry? We are seeking a dedicated Customer Service Executive to join our team in Kuching. In this pivotal role, you will act as the primary bridge between our valued customers and our dynamic delivery team. Your core mission is to ensure that every product reaches its destination on time and that every customer interaction reflects our commitment to excellence.
Why This Role Matters
As a Customer Service Executive, you are the face and voice of our operations. You don't just answer phones; you solve puzzles, manage expectations, and drive the success of our delivery chain. By coordinating seamlessly with the transport and logistics departments, you directly impact our operational efficiency and customer loyalty. This is an excellent opportunity for a professional who thrives in a collaborative environment and enjoys turning logistical challenges into customer success stories.
What We Offer
We provide a professional and supportive working environment where your contributions are recognized. With a competitive salary range of RM 3,000 to RM 4,500, we offer the stability of a full-time role within the essential Manufacturing and Logistics sector. Join us and grow your career in one of Sarawak's most vital industries.
Tanggung Jawab
- Serve as the main point of contact for customer inquiries regarding shipment status and delivery schedules.
- Coordinate daily with the delivery and warehouse teams to ensure timely dispatch of goods.
- Proactively monitor shipments and notify customers of any potential delays with alternative solutions.
- Resolve customer complaints and issues with a high degree of professionalism and empathy.
- Maintain and update accurate records of customer interactions and delivery logs in our internal system.
- Collaborate with the logistics manager to identify bottlenecks and improve service delivery processes.
- Prepare weekly reports on customer feedback and delivery performance metrics.
Kualifikasi
- Candidate must possess at least a Diploma or Bachelor’s Degree in Business Administration, Logistics, or a related field.
- Minimum of 2 years of experience in a customer-facing role, preferably within the logistics or manufacturing sector.
- Strong command of English and Bahasa Malaysia; ability to speak Mandarin is an added advantage.
- Proficiency in Microsoft Office (Excel, Word) and experience with CRM or ERP software.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Highly organized with strong attention to detail and multi-tasking capabilities.
- Must be based in Kuching or willing to relocate.