Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for logistics and supply chain coordination? Allied Container Services Pte Ltd is seeking a dedicated Customer Service Executive to join our dynamic team in Tuas. In this pivotal role, you will serve as the primary bridge between our operations and our valued clients, ensuring the seamless movement of goods and optimal customer satisfaction.
As our Customer Service Executive, you will handle end-to-end logistics coordination, including documentation, permit processing, and billing. We are looking for an individual who thrives in a fast-paced manufacturing and transport environment, possesses strong problem-solving skills, and is adept at managing time-sensitive tasks. If you are organized, communicative, and eager to grow your career within the logistics industry, we invite you to apply and contribute to our operational excellence.
Tanggung Jawab
- Manage daily customer inquiries and provide prompt, accurate updates regarding shipment status and delivery schedules.
- Prepare and process essential shipping documentation, including Delivery Orders (DO), invoices, and packing lists.
- Coordinate with internal warehouse teams and external logistics partners to ensure timely dispatch and receipt of containers.
- Handle customs documentation and permit applications accurately to ensure full regulatory compliance.
- Maintain comprehensive customer records and update internal databases with precise shipment information.
- Manage the invoicing process, ensuring that billing cycles are completed accurately and in a timely manner.
- Troubleshoot logistics disruptions and proactively communicate solutions to clients to maintain service levels.
Kualifikasi
- Minimum GCE 'O' Level or Diploma in Logistics, Supply Chain Management, or a related field.
- At least 1-2 years of relevant experience in logistics customer service, shipping, or supply chain operations.
- Proficiency in MS Office Suite, particularly Excel and Word.
- Familiarity with logistics software or permit declaration systems is highly advantageous.
- Strong command of English, with excellent verbal and written communication skills.
- Ability to work independently as well as collaboratively in a fast-paced environment.
- Strong organizational skills and attention to detail, especially regarding numerical data and documentation.