Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for global logistics? Ecms Express is seeking a dynamic Customer Service Executive to join our expanding team in Johor Bahru. In this role, you will act as the vital link between our clients and global airfreight operations, ensuring that every shipment is handled with precision, speed, and reliability.
You will manage the end-to-end logistics journey, navigating complex airfreight bookings, coordinating with airline partners, and providing proactive communication to our valued clients. We are looking for someone who thrives in a fast-paced environment, possesses excellent problem-solving skills, and is committed to maintaining the high standards of operational excellence that define Ecms Express.
If you are a logistics professional who is customer-focused and eager to advance your career with a global industry player, we invite you to apply today.
Tanggung Jawab
- Coordinate and monitor end-to-end airfreight shipments to ensure timely delivery.
- Manage booking requests, tracking, and tracing of shipments to provide accurate status updates to clients.
- Liaise effectively with airlines, overseas agents, and internal teams to resolve operational bottlenecks.
- Ensure full compliance with international airfreight regulations and internal quality standards.
- Prepare and verify necessary shipping documentation, including airway bills and customs-related paperwork.
- Proactively address client inquiries and resolve complaints regarding shipment status or delivery delays.
- Maintain high levels of customer satisfaction through professional communication and efficient issue resolution.
Kualifikasi
- Minimum 1-2 years of experience in logistics, freight forwarding, or a related customer service role.
- Strong understanding of airfreight operations, incoterms, and global logistics workflows.
- Excellent verbal and written communication skills in English and Malay.
- Proficiency in Microsoft Office Suite and logistics management software.
- Strong problem-solving abilities and the capacity to handle pressure in a fast-paced environment.
- Detail-oriented mindset with the ability to manage multiple shipments concurrently.
- Customer-centric approach with a proven track record of maintaining positive stakeholder relationships.