Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for logistics and client satisfaction? RecruitPedia Pte Ltd is seeking a dedicated Customer Service Executive to join our team in the West Region. In this role, you will be the backbone of our order management process, ensuring seamless communication between our logistics operations and our valued clients.
We offer a stable 5.5-day work week and a competitive compensation package that includes AWS and performance-based bonuses. If you thrive in a fast-paced environment and take pride in resolving complex order-related challenges, we want to hear from you.
Tanggung Jawab
- Manage end-to-end order processing, from initial receipt to final delivery fulfillment.
- Act as the primary point of contact for clients, addressing inquiries regarding shipment status and order discrepancies.
- Coordinate closely with the warehouse and logistics teams to ensure timely dispatch and inventory accuracy.
- Maintain comprehensive records of customer interactions and order documentation in the company CRM.
- Resolve logistical bottlenecks and escalate complex issues to management when necessary.
- Prepare regular reports on shipment tracking and service performance metrics.
- Provide proactive communication to clients regarding delivery timelines or potential delays.
Kualifikasi
- Minimum GCE 'O' Level, Diploma, or equivalent in Logistics or Business Administration.
- At least 1-2 years of experience in customer service or order management, preferably within the logistics/supply chain sector.
- Strong proficiency in Microsoft Office Suite (Excel and Word).
- Excellent verbal and written communication skills with the ability to handle high-pressure situations.
- Strong problem-solving skills and a proactive approach to operational challenges.
- Ability to commit to a 5.5-day work week schedule.
- Meticulous attention to detail and ability to multitask effectively.