Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for streamlining operations? Our organization, a leader in the manufacturing and logistics sector, is seeking a dedicated Customer Service Executive to join our dynamic team in the West Region. In this pivotal role, you will act as the primary bridge between our valued clients and our internal production and logistics departments.
We are looking for someone who excels in fast-paced environments, possesses exceptional communication skills, and thrives on solving complex order-fulfillment challenges. If you are a proactive problem solver who is committed to driving operational excellence and high levels of customer satisfaction, we want to hear from you.
Tanggung Jawab
- Manage end-to-end customer order processing, ensuring accuracy and timeliness.
- Serve as the primary point of contact for client inquiries, feedback, and issue resolution.
- Coordinate seamlessly with the production team to track manufacturing schedules and status updates.
- Liaise with logistics and warehouse partners to ensure timely dispatch and delivery of goods.
- Maintain and update customer databases and CRM records with precision.
- Monitor order trends and proactively communicate potential delays or supply chain bottlenecks.
- Prepare regular reporting on customer satisfaction levels and service metrics.
- Support cross-functional initiatives to improve operational workflow and service efficiency.
Kualifikasi
- Minimum Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
- At least 2-3 years of experience in customer service, preferably within a manufacturing or logistics environment.
- Strong proficiency in MS Office (Excel, Word) and familiar with ERP or CRM software.
- Excellent verbal and written communication skills in English.
- Proven ability to manage multiple tasks and prioritize in a high-pressure, fast-paced setting.
- Strong problem-solving mindset with a focus on 'first-time-right' resolution.
- Ability to work effectively in the West Region.
- Demonstrated team player with a positive, customer-centric attitude.