Deskripsi Pekerjaan
Join NTS Components as a Customer Service Executive and become the voice of our brand! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing operations in North Region. In this dynamic role, you'll handle inbound inquiries, resolve issues efficiently, and build lasting relationships with clients. Our team thrives on problem-solving and continuous improvement, offering comprehensive training and a collaborative environment where your contributions directly impact customer satisfaction. If you excel in fast-paced settings and value teamwork, this is your opportunity to grow with a forward-thinking company committed to excellence.
At NTS Components, we invest in our people through competitive benefits, career development programs, and a culture that recognizes achievements. You'll gain exposure to diverse customer scenarios while mastering our product portfolio and service protocols. Whether you're starting your career or seeking advancement, this role provides a solid foundation in customer relationship management within a supportive framework.
Tanggung Jawab
- Manage customer inquiries via phone, email, and chat channels
- Resolve product/service issues with first-contact resolution
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to escalate complex cases
- Process orders, returns, and account modifications
- Identify upsell opportunities based on customer needs
- Contribute to service improvement initiatives
Kualifikasi
- High school diploma or equivalent qualification
- Minimum 1 year customer service experience preferred
- Strong verbal/written communication skills
- Proficiency in CRM software and MS Office Suite
- Ability to multitask in high-pressure environments
- Problem-solving mindset with attention to detail
- Positive attitude and conflict resolution abilities