Deskripsi Pekerjaan
Join Hofuchi My Sdn Bhd as a Customer Service Executive and become an integral part of our dynamic online support team! We're seeking passionate, customer-focused professionals to deliver exceptional service in our modern, fast-paced environment. As a key player in our digital customer experience, you'll handle diverse inquiries via online channels, resolve issues efficiently, and build lasting relationships with our clients. Enjoy competitive compensation, collaborative team culture, and opportunities for professional growth in a company that values innovation and excellence.
Tanggung Jawab
- Respond to customer inquiries through online channels (chat, email, social media)
- Resolve customer issues with empathy and accuracy
- Maintain detailed customer records and update databases
- Collaborate with team members to ensure consistent service quality
- Meet performance metrics for response time and resolution rate
- Escalate complex issues to senior staff or relevant departments
- Stay updated on product knowledge and company policies
Kualifikasi
- High school diploma or equivalent; degree preferred
- 1+ years customer service experience (online support a plus)
- Excellent written and verbal communication skills
- Proficiency with CRM systems and digital communication tools
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Fluency in English; additional languages beneficial