Deskripsi Pekerjaan
Are you a dedicated professional seeking a rewarding career in the aviation industry? Elitez Group is currently looking for a Customer Service Executive (P1) to join our dynamic team. In this pivotal role, you will provide top-tier support for airline operations, ensuring passenger satisfaction and operational efficiency. We offer comprehensive paid training, attractive allowances, and a clear pathway for career progression in a professional working environment. If you possess excellent communication skills and a passion for service excellence, we want to hear from you.
Tanggung Jawab
- Handle incoming inquiries regarding flight schedules, bookings, and passenger services.
- Resolve customer complaints and issues efficiently to maintain high satisfaction levels.
- Assist with check-in and boarding processes for airline operations.
- Update and maintain accurate customer records in the CRM system.
- Coordinate with various departments to ensure seamless service delivery.
- Provide support during peak travel seasons and high-stress periods.
- Follow company protocols and safety regulations strictly.
Kualifikasi
- Minimum SPM/STPM/Diploma qualification.
- Strong command of English and Bahasa Malaysia.
- Previous experience in customer service or the airline industry is an advantage.
- Excellent interpersonal and communication skills.
- Ability to work well under pressure and meet tight deadlines.
- Customer-oriented mindset with a proactive attitude.
- Proficiency in computer applications (MS Office, CRM software).