Deskripsi Pekerjaan
Join Teckwah Industrial Corporation as a Customer Service Executive specializing in Regional Logistics Operations. This pivotal role requires you to orchestrate seamless end-to-end logistics coordination across Singapore's North-East Region. You'll be the central point of contact for managing regional collections, optimizing delivery routes, processing Requests for Quotation (RFQs), and ensuring precise billing verification. Your expertise will directly impact client satisfaction through proactive communication and operational excellence. As a key player in our logistics ecosystem, you'll collaborate with cross-functional teams to resolve service disruptions, track shipment statuses, and maintain accurate documentation. This position offers the opportunity to develop comprehensive logistics knowledge while supporting Teckwah's reputation for reliable industrial services.
Tanggung Jawab
- Coordinate end-to-end regional logistics operations including collections and deliveries across North-East Region
- Manage Requests for Quotation (RFQs) with vendors and ensure timely processing
- Verify billing accuracy and resolve discrepancies with finance department
- Act as primary client communication point for logistics status updates and service inquiries
- Collaborate with warehouse and transport teams to optimize delivery schedules
- Monitor logistics KPIs and prepare operational performance reports
- Identify process improvement opportunities in regional logistics workflows
- Resolve client complaints and ensure service recovery protocols are followed
Kualifikasi
- Diploma in Logistics, Supply Chain Management, Business Administration, or related field
- Minimum 1-2 years in customer service or logistics coordination role
- Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word)
- Excellent verbal and written communication skills in English
- Ability to multitask and prioritize in fast-paced logistics environment
- Detail-oriented with accuracy in documentation and data entry
- Problem-solving skills with ability to resolve operational issues
- Basic knowledge of Singapore's regional geography and logistics infrastructure