Deskripsi Pekerjaan
Are you a dedicated professional looking to advance your career in a dynamic MNC within the manufacturing sector? We are currently seeking a highly motivated Customer Service Executive / Sales Support to join our expanding team. In this pivotal role, you will act as the vital link between our clients and our manufacturing operations, ensuring seamless communication and delivering exceptional service experiences.
As a key member of our support team, you will be responsible for managing customer inquiries, processing orders efficiently, and resolving issues with a focus on retention and satisfaction. Your ability to collaborate effectively with sales and production departments will directly impact our operational success and revenue growth. If you possess strong communication skills and a passion for problem-solving, we want to hear from you.
Tanggung Jawab
- Provide exceptional customer support via phone, email, and live chat, addressing inquiries and resolving issues promptly.
- Process and manage customer orders, quotes, and invoices with high accuracy and attention to detail.
- Collaborate closely with the sales and manufacturing teams to ensure timely order fulfillment and delivery.
- Handle customer complaints and escalations professionally to maintain high retention rates.
- Maintain and update the CRM system with accurate customer information and interaction history.
- Prepare regular sales reports and provide valuable feedback to management on market trends.
- Assist in the coordination of logistics and documentation for shipments.
Kualifikasi
- Minimum SPM or Diploma in Business, Marketing, Communications, or a related field.
- Previous experience in customer service or sales support, preferably within the manufacturing or MNC industry.
- Strong interpersonal and communication skills with the ability to build rapport quickly.
- Proficient in using MS Office applications (Excel, Word, PowerPoint) and CRM software.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Good command of English and Bahasa Malaysia.
- Proactive attitude with a strong focus on customer satisfaction.