Deskripsi Pekerjaan
PT Gomo Cars Indonesia is looking for a highly motivated and professional Customer Service Executive (Sourcing) to join our expanding team. As a key member of our sales and support division, you will play a crucial role in our growth strategy by managing the entire lifecycle of seller leads. Your primary objective will be to follow up on incoming inquiries, qualify potential partners, and support the sourcing conversion process through exceptional customer handling.
We are seeking a proactive individual who can build strong relationships and drive sales through superior service. In this role, you will serve as the bridge between our clients and our sourcing team. You will need to demonstrate patience, resilience, and a keen eye for detail. By effectively handling customer objections and providing timely information, you will ensure that every lead has the best chance of conversion. Join us in delivering excellence in the automotive industry.
Tanggung Jawab
- Proactively follow up on incoming seller leads to nurture relationships and move them through the sales pipeline.
- Qualify potential leads by assessing their needs, budget, and readiness to ensure high-quality conversions.
- Support the sourcing conversion process by providing detailed information and guidance to potential partners.
- Handle customer inquiries professionally and efficiently, resolving issues to ensure high satisfaction.
- Collaborate with the sales team to ensure seamless communication and data accuracy within the CRM.
- Document all interactions and updates accurately in the customer relationship management system.
Kualifikasi
- Proven experience in customer service, sourcing, or a similar role within the automotive or sales industry.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport quickly and maintain professional relationships.
- Ability to multitask and prioritize leads effectively in a fast-paced environment.
- Familiarity with CRM software and basic sales concepts.
- High level of empathy and patience when dealing with diverse customer needs.