Deskripsi Pekerjaan
Are you a people person with a passion for problem-solving? Concentrix is looking for motivated individuals to join our dynamic team in Cyberjaya for our upcoming June intake! As a Customer Service Executive, you will be the voice of our world-class clients, providing exceptional support and ensuring customer satisfaction through professional communication.
In this role, you will handle inbound inquiries via voice calls and digital chat platforms. You will play a pivotal role in maintaining brand loyalty by assisting customers with product information, policy guidance, and service resolution. We provide a supportive, multicultural work environment with excellent opportunities for professional growth and skill development.
If you are looking to kickstart your career in a global BPO environment, this is your opportunity to work with industry leaders in the heart of Cyberjaya.
Tanggung Jawab
- Provide high-quality customer support via voice calls and chat platforms.
- Address and resolve customer inquiries regarding products, services, and company policies.
- Maintain a professional, empathetic, and patient tone in all customer interactions.
- Accurately document customer details and case resolutions in the CRM system.
- Achieve and maintain set key performance indicators (KPIs) related to customer satisfaction and response time.
- Collaborate with team leads and peers to share best practices and improve service delivery.
- Stay updated on new product features, service changes, and internal training modules.
Kualifikasi
- Possess at least an SPM, Diploma, or Degree in any field.
- Excellent verbal and written communication skills in English and/or local languages.
- Ability to work on a rotational shift basis, including weekends and public holidays.
- Strong problem-solving skills and the ability to work under pressure.
- High level of digital literacy and familiarity with computer navigation.
- Previous experience in a call center or retail environment is an advantage but not required (Fresh graduates are encouraged to apply).
- Committed to providing a world-class customer experience.