Deskripsi Pekerjaan
Are you a proactive and detail-oriented professional seeking a rewarding career in the logistics and freight forwarding industry? LPB Comsysline Agencies is currently looking for a dedicated Customer Service Executive to join our expanding team. We pride ourselves on providing a supportive work environment where employees can thrive and grow professionally. In this pivotal role, you will be responsible for ensuring our clients receive top-tier service and support for their shipping needs.
As a key member of our customer service team, you will act as the primary point of contact for clients, handling inquiries with professionalism and efficiency. We offer competitive compensation and a culture that values teamwork and excellence. If you have a passion for logistics and possess strong communication skills, we invite you to apply and become part of our success story.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat professionally and efficiently.
- Process and manage freight forwarding documentation, including bills of lading, shipping schedules, and invoices.
- Coordinate closely with shipping lines, trucking companies, and warehouse teams to ensure the smooth flow of goods.
- Provide accurate and timely updates on shipment status to customers to ensure transparency.
- Assist in resolving shipping discrepancies and providing viable solutions to client concerns.
- Maintain accurate and up-to-date records of all customer interactions and transaction history.
- Collaborate with the sales team to upsell services and improve customer retention rates.
Kualifikasi
- Minimum SPM or Diploma/Advanced Level qualification.
- Proven experience in customer service or a background in logistics/freight forwarding is highly preferred.
- Strong verbal and written communication skills in English and Bahasa Malaysia.
- Proficient in using Microsoft Office applications and customer relationship management software.
- Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.
- Strong problem-solving skills and a customer-centric attitude.
- Willingness to learn and adapt to industry-specific processes.