Deskripsi Pekerjaan
PZ Cussons is a leading global manufacturer and marketer of branded household and personal care products. We are currently seeking a highly skilled Customer Service & Export Manager to join our dynamic team in Tangerang Selatan, Banten. In this pivotal role, you will be responsible for managing the Order-to-Invoice (O2I) process for both Intercompany Operating Units (OU) and General Market Access (GMA) customers. You will ensure seamless export operations, timely delivery, and exceptional customer satisfaction.
As the Export Manager, you will act as the bridge between our internal teams and international partners. You will oversee the full lifecycle of export orders, ensuring compliance with international trade regulations and maintaining accurate documentation. Your expertise will be crucial in optimizing logistics workflows and resolving complex customer inquiries efficiently. We are looking for a proactive leader who thrives in a fast-paced manufacturing environment and is committed to driving operational excellence.
Tanggung Jawab
- Manage the end-to-end Order-to-Invoice process for Intercompany Operating Units (OU) and GMA customers.
- Coordinate with logistics providers and internal departments to ensure smooth export operations and timely delivery.
- Ensure compliance with all international trade regulations, customs documentation, and Incoterms.
- Act as the primary point of contact for GMA customer inquiries regarding orders, shipping status, and billing.
- Maintain accurate records in the CRM system and ensure data integrity across all export transactions.
- Resolve any shipping discrepancies or export delays in collaboration with the relevant stakeholders.
- Develop and implement process improvements to enhance export efficiency and reduce costs.
Kualifikasi
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 5 years of experience in customer service, export management, or logistics within the manufacturing or FMCG industry.
- Proven experience managing the Order-to-Invoice process for international clients.
- Strong knowledge of export procedures, Incoterms, and relevant trade compliance regulations.
- Excellent communication and interpersonal skills, with the ability to build relationships with international clients.
- Proficiency in using ERP systems (e.g., SAP) and MS Office applications.
- Fluency in English is required; additional language skills are an advantage.