Deskripsi Pekerjaan
Are you passionate about helping others and looking to build a career in the financial services industry? We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Financial. In this role, you will be the first point of contact for our valued customers, providing exceptional support and guidance for their banking and financial needs. You will handle inquiries regarding account balances, transactions, loan products, credit cards, and other financial services. Your ability to listen, empathize, and provide accurate information will be key to building trust and ensuring customer satisfaction.
At Pengiklan Anonim, we believe every interaction counts. Our team is dedicated to delivering high-quality service and creating positive experiences for our clients. We offer a supportive work environment where your contributions are recognized and your professional growth is encouraged. As a Customer Service Financial, you will have the opportunity to develop your skills in communication, problem-solving, and financial knowledge. You will work alongside experienced professionals who are passionate about what they do.
We are looking for someone who has a proactive attitude, strong attention to detail, and the ability to handle multiple tasks efficiently. If you are ready to make a difference and take the next step in your career, we invite you to apply today.
Join us and be part of a team that values your service and passion. Let's grow together.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner
- Provide accurate information about financial products, services, and procedures
- Assist customers with account management, transactions, and issue resolution
- Identify customer needs and recommend appropriate financial solutions
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to improve service quality and efficiency
- Meet performance targets including customer satisfaction and response time
- Stay up-to-date with product knowledge and industry regulations
Kualifikasi
- Minimum Diploma or Bachelor's degree in any field (Finance or related preferred)
- At least 1 year of experience in customer service, preferably in banking or financial services
- Excellent communication skills in English and Bahasa Indonesia
- Strong problem-solving abilities and attention to detail
- Ability to handle stressful situations with patience and professionalism
- Proficient in using computer systems and CRM software
- Willingness to work in a fast-paced environment
- A positive attitude and a passion for helping customers