Deskripsi Pekerjaan
Are you ready to take your career to the next level in the fast-paced world of logistics? Compliant Business Processing is currently seeking a detail-oriented and customer-focused Customer Service Representative to join our dynamic team in Mandaluyong City.
In this pivotal role, you will serve as the vital link between our clients and the complex global supply chain. You will be responsible for managing end-to-end communication with customers, coordinating shipments with airlines and shipping lines, and maintaining strong relationships with overseas agents. If you thrive in a high-energy environment and enjoy solving logistical challenges, we want to hear from you.
Join us to deliver exceptional service, ensure seamless freight operations, and grow your expertise in the international trade industry.
Tanggung Jawab
- Serve as the primary point of contact for clients, managing inquiries regarding shipments, rates, and delivery status.
- Coordinate directly with airlines, shipping lines, and service providers to secure cargo space and track cargo movement in real-time.
- Communicate effectively with overseas agents to resolve complex logistics issues and expedite shipments when necessary.
- Prepare and verify shipping documents, including Bills of Lading, commercial invoices, and certificates of origin.
- Maintain accurate records of customer interactions and shipment details within the CRM system.
- Identify potential delays and proactively communicate solutions to customers to manage expectations.
- Collaborate with internal teams to ensure smooth operations and high customer satisfaction levels.
Kualifikasi
- Proven experience in customer service, preferably within the logistics, freight forwarding, or transportation industry.
- Strong understanding of shipping terms, Incoterms, and general logistics operations.
- Excellent verbal and written communication skills in English with a professional demeanor.
- Ability to work independently as well as collaboratively within a team environment.
- Proficient in using Microsoft Office Suite and logistics management software (CRM).
- Strong problem-solving skills and the ability to remain calm under pressure.
- High school diploma or Bachelor’s degree in a related field is preferred.