Deskripsi Pekerjaan
Are you passionate about creating memorable guest experiences? Fortune Valley is looking for a dedicated and friendly Customer Service (Front Office) professional to join our dynamic team in Port Dickson. As a key member of our hospitality team, you will serve as the welcoming face of our resort, ensuring that every guest feels valued and comfortable from the moment they arrive.
In this role, you will manage front desk operations, handle guest inquiries, process reservations, and ensure smooth check-in and check-out procedures. We are seeking someone with excellent communication skills, a positive attitude, and a strong service-oriented mindset. If you thrive in a fast-paced environment and want to grow your career in the hospitality industry, we invite you to apply today.
Tanggung Jawab
- Greet and welcome guests warmly and professionally, ensuring a great first impression.
- Handle guest inquiries, requests, and complaints promptly and with a solution-oriented approach.
- Assist with efficient check-in and check-out procedures, ensuring all documentation is accurate.
- Manage room bookings, reservations, and telephone communications in a timely manner.
- Maintain a clean, organized, and welcoming reception area at all times.
- Coordinate effectively with housekeeping, maintenance, and other departments to meet guest needs.
- Uphold the company's brand standards and policies during all interactions.
Kualifikasi
- Minimum SPM or Diploma in Hospitality, Tourism, or a related field is preferred.
- Previous experience in a front desk or customer service role is an advantage.
- Excellent verbal and written communication skills in English and Malay.
- Strong interpersonal skills with the ability to build rapport with guests quickly.
- Ability to work flexible shifts, including weekends, public holidays, and night shifts.
- Proficient in basic computer operations and hotel management software.