Deskripsi Pekerjaan
Are you looking to kickstart your career in customer service? iOPEX Technologies is currently conducting a mass hiring wave for Customer Service / Helpdesk Associates in Taguig City, Metro Manila. We welcome applicants with no prior experience – all you need is a positive attitude and a willingness to learn!
As part of our growing team, you will be trained to handle inbound inquiries from customers, providing timely and effective solutions. Our comprehensive training program will equip you with the skills needed to succeed. We foster a collaborative and supportive work environment where your growth is our priority. Many of our successful associates have progressed to leadership roles within the company.
Why join iOPEX? We offer competitive compensation packages, performance bonuses, health benefits, and opportunities for career advancement. Our office is located in the heart of Taguig City, easily accessible via public transportation. We provide a dynamic, fun, and inclusive workplace where hard work is recognized and rewarded.
Responsibilities include responding to customer inquiries through various channels, troubleshooting issues, and maintaining accurate records. You will be representing our company and ensuring every customer interaction is exceptional. No prior experience is needed, but strong communication and problem-solving skills will help you excel.
Apply now and be part of our #happy@work team. We are conducting immediate hiring – don't miss this opportunity to start your career in customer service with one of the leading tech companies in the Philippines.
Tanggung Jawab
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Identify and resolve customer issues, escalating complex problems when necessary.
- Provide accurate information about products, services, and company policies.
- Document all interactions in the customer relationship management (CRM) system.
- Follow up with customers to ensure their concerns are fully addressed.
- Collaborate with team members to improve service quality and efficiency.
- Adhere to company guidelines and performance metrics.
Kualifikasi
- High school diploma or equivalent; college degree is a plus but not required.
- Excellent verbal and written communication skills in English.
- Basic computer literacy and ability to navigate multiple systems.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and handle challenging situations with patience.
- Willingness to work on shifting schedules including weekends and holidays.
- Fresh graduates and career shifters are highly encouraged to apply.