Deskripsi Pekerjaan
Embark on a transformative journey with Auto Bavaria's Customer Service Internship Program! As a premier automotive and hospitality provider, we're seeking passionate individuals to join our 2026 internship intake in our dynamic Customer Service/Hospitality Department. This hands-on opportunity allows you to develop exceptional customer interaction skills while gaining invaluable real-world experience in a fast-paced luxury environment.
You'll work alongside industry experts mastering customer relationship management, complaint resolution, and service excellence protocols. Our structured internship combines practical training with mentorship, preparing you for a successful career in customer-centric industries. Benefit from exposure to premium automotive service standards while honing communication, problem-solving, and interpersonal skills that will set you apart in the job market.
Auto Bavaria is committed to nurturing talent and providing a supportive learning environment where interns can thrive. Join us to build a strong professional foundation while contributing to our legacy of exceptional customer experiences.
Tanggung Jawab
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Assist with processing customer orders, bookings, and service appointments
- Document customer interactions accurately in CRM systems
- Collaborate with service teams to resolve customer concerns efficiently
- Participate in product knowledge training for automotive services
- Contribute to improving customer service processes
- Uphold brand standards in all customer interactions
Kualifikasi
- Currently pursuing diploma/degree in Business, Hospitality, or related field
- Excellent command of English and Bahasa Malaysia
- Strong communication and interpersonal skills
- Customer-focused mindset with problem-solving abilities
- Basic proficiency in Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Punctual with strong attention to detail