Deskripsi Pekerjaan
Join Nirvana Asia Group as a Customer Service Intern and immerse yourself in the dynamic world of hospitality and client relations. This hands-on role is perfect for individuals passionate about delivering exceptional customer experiences while leveraging Mandarin Chinese language proficiency. You'll be the first point of contact for international and local clients, representing our brand with professionalism and cultural sensitivity. Gain valuable real-world experience in a supportive environment where you'll develop critical communication, problem-solving, and cross-cultural skills. This internship offers a unique opportunity to work with diverse clients in Kuala Lumpur's thriving hospitality sector, setting a strong foundation for a future career in customer service or international relations.
Tanggung Jawab
- Provide exceptional front desk service and assist guests with inquiries, check-ins, and check-outs
- Handle customer-facing tasks including reservations, billing, and special requests
- Communicate fluently in Mandarin Chinese and English to serve Chinese-speaking clients
- Collaborate with hospitality teams to ensure seamless guest experiences
- Manage customer complaints with professionalism and solution-oriented approaches
- Maintain accurate client records and documentation
- Support administrative tasks related to customer operations
Kualifikasi
- Fluency in Mandarin Chinese (written and spoken) and English
- Excellent interpersonal communication skills and customer service mindset
- Currently enrolled in a relevant degree program or recent graduate
- Ability to work in a fast-paced, multicultural environment
- Strong problem-solving abilities and attention to detail
- Basic knowledge of hospitality or customer service principles
- Positive attitude and willingness to learn industry best practices