Deskripsi Pekerjaan
Are you looking to jumpstart your career with a global leader in home wellness? Coway, the renowned 'Life Care' company, is seeking motivated and enthusiastic individuals to join our team as Customer Service Interns in Kuala Lumpur City Centre. This is a unique opportunity to gain hands-on experience in a fast-paced, professional environment while learning the intricacies of customer relations and service excellence from industry experts.
As an intern, you will play a vital role in ensuring our customers receive world-class support. We are looking for candidates available for a 3 to 6-month commitment who are eager to develop their communication, problem-solving, and professional soft skills. You will work alongside experienced professionals, gaining insights into consumer behavior and operational management in one of Malaysia's most dynamic companies.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Assist the customer service team in resolving product-related queries and technical issues.
- Maintain accurate customer records and update databases in the CRM system.
- Collaborate with cross-functional teams to escalate complex service issues and ensure timely resolution.
- Provide administrative support for daily department operations.
- Gather customer feedback to contribute to ongoing service improvement initiatives.
- Adhere to company policies and service level agreements (SLAs) to maintain high customer satisfaction scores.
Kualifikasi
- Currently pursuing a Diploma or Bachelor’s degree in Business Administration, Communications, Hospitality, or any related field.
- Excellent verbal and written communication skills in English and Bahasa Melayu (proficiency in Mandarin is an added advantage).
- Strong passion for delivering exceptional customer service.
- Ability to remain calm, patient, and positive under pressure.
- Good analytical skills and the ability to multitask in a busy environment.
- Must be able to commit to an internship duration of 3 to 6 months.
- Highly reliable, punctual, and team-oriented mindset.