Deskripsi Pekerjaan
Join our dedicated team at Edulab Indonesia as a Customer Service Representative in Jambi. We're seeking passionate individuals who thrive in customer-facing roles to deliver exceptional support experiences. In this position, you'll be the primary point of contact for our valued clients, handling inquiries, resolving issues, and ensuring complete satisfaction with our products and services. We offer a competitive compensation package including performance-based bonuses, comprehensive health benefits, and opportunities for career advancement. Our supportive work environment emphasizes continuous learning and professional development, making this ideal for both entry-level candidates and experienced professionals looking to grow their customer service expertise.
Edulab Indonesia is committed to fostering a workplace culture where employees feel valued and motivated. As part of our team, you'll gain exposure to diverse customer scenarios while honing your problem-solving and communication skills. We provide ongoing training programs to ensure you stay updated with industry best practices and product knowledge. If you're ready to build a rewarding career in customer service with a company that invests in its people, we encourage you to apply and become part of our success story in Jambi.
Tanggung Jawab
- Respond promptly to customer inquiries via phone, email, and in-person channels
- Resolve customer complaints and issues efficiently while maintaining positive relationships
- Process orders, returns, and service requests with accuracy and timeliness
- Document all customer interactions and maintain detailed case records
- Collaborate with sales and support teams to ensure seamless service delivery
- Identify opportunities for process improvements and customer experience enhancements
- Stay updated on product knowledge and company policies
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year of customer service experience
- Excellent communication and interpersonal skills in Bahasa Indonesia
- Strong problem-solving abilities and conflict resolution techniques
- Proficient in using CRM systems and Microsoft Office applications
- Ability to work independently and as part of a team
- Positive attitude with a customer-first mindset
- Basic English proficiency is advantageous