Deskripsi Pekerjaan
Are you passionate about providing exceptional customer service and solving problems efficiently? Join our dynamic team as a 中文在线客服 Customer Service (Live Chat & Email) in the heart of Kuala Lumpur. We are looking for a dedicated and talented individual who thrives in a fast-paced environment and is ready to make a real impact.
As the first point of contact for our valued customers, your primary mission is to deliver top-tier support through live chat and email channels. You will assist customers with their inquiries, troubleshoot issues, and ensure every interaction leaves a positive lasting impression. If you have a knack for communication and a passion for helping others, this is the perfect role to launch or accelerate your career in the thriving customer service sector.
Why Join Us? We believe in fostering a supportive and collaborative culture where every team member feels valued and empowered. You will receive comprehensive training to master our products and services, and you will have clear pathways for career progression. We invest in your growth and provide the tools you need to succeed. You will be working with a diverse and energetic team in our modern Kuala Lumpur office. We value work-life balance and a positive attitude. This is more than just a job; it is an opportunity to grow your skill set, develop your professional network, and be part of a company that is setting new standards in customer experience.
If you are ready to take on a challenging yet rewarding role where your communication skills and empathy make a difference, we want to hear from you. Grow your career with us! 加入我们的客服团队，提供专业支持与贴心服务，帮助客户解决问题并共同成长！
Tanggung Jawab
- Handle incoming customer inquiries via Live Chat and Email promptly and professionally in both English and Chinese.
- Identify customer needs, troubleshoot problems, and provide accurate, valid, and complete information.
- Document all interactions in the CRM system to ensure accurate records of customer interactions.
- Escalate complex issues to the relevant departments while ensuring the customer is updated on the progress.
- Collaborate with the team to improve processes and contribute to a positive, high-performance environment.
- Maintain a high level of product knowledge to effectively answer questions and resolve issues.
- Meet or exceed key performance metrics, including response time, customer satisfaction, and resolution rate.
Kualifikasi
- Diploma or Degree in any field; fresh graduates are encouraged to apply.
- Must be fluent in both Mandarin Chinese and English (written and spoken) to handle multilingual clients.
- Excellent written communication skills with strong attention to detail.
- Ability to multitask, prioritize, and manage time effectively in a high-volume environment.
- Basic proficiency in computer applications (MS Office, Google Suite). Experience with CRM software is a plus.
- A positive, 'can-do' attitude and a strong customer-centric mindset.
- Willing to work in a fast-paced environment and adapt to shift schedules (including weekends and public holidays if required).