Deskripsi Pekerjaan
Join Search Index Pte Ltd as a Customer Service & Logistics Executive and become the backbone of our supply chain operations. We're seeking a dynamic professional to manage end-to-order fulfillment while delivering exceptional customer experiences. In this hybrid role, you'll bridge customer service, order processing, and logistics coordination to ensure seamless operations. You'll handle order entry, track shipments, resolve customer inquiries, and collaborate with shipping partners to maintain delivery timelines. This position offers the opportunity to develop expertise in supply chain management while contributing to our commitment to operational excellence.
Our ideal candidate thrives in fast-paced environments and values precision in every task. You'll work closely with cross-functional teams to optimize processes and ensure customer satisfaction remains paramount. With competitive compensation and growth opportunities, this role is perfect for individuals looking to advance their careers in logistics and customer service management.
Tanggung Jawab
- Manage complete order lifecycle from processing to fulfillment
- Provide exceptional customer support via email, phone, and chat channels
- Coordinate with shipping partners and carriers for timely deliveries
- Monitor inventory levels and coordinate stock replenishment
- Track shipments and resolve delivery discrepancies
- Prepare shipping documentation and customs clearance forms
- Analyze order processing metrics to identify improvement opportunities
- Collaborate with warehouse and sales teams for operational alignment
Kualifikasi
- Diploma in Logistics, Supply Chain Management, or Business Administration
- Minimum 1-2 years in customer service or logistics operations
- Proficiency in ERP/WMS systems and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills in English and local language
- Attention to detail with high accuracy in data handling
- Ability to work under pressure during peak seasons
- Basic knowledge of shipping regulations and customs procedures