Deskripsi Pekerjaan
Are you a customer service professional with a passion for logistics? Join our dynamic team as a Customer Service & Logistics Executive and make a meaningful impact on our clients' experiences. In this multifaceted role, you'll be the bridge between our customers and our supply chain operations, ensuring seamless service delivery from order to fulfillment.
As a Customer Service & Logistics Executive, you'll handle customer inquiries, manage order processing, coordinate with shipping partners, and resolve any logistical challenges that may arise. Your excellent communication skills and attention to detail will be essential in maintaining our high standards of customer satisfaction.
We offer a collaborative work environment where your contributions are valued, and opportunities for professional growth are abundant. If you're looking to advance your career in customer service and logistics while working with a team that values innovation and excellence, we encourage you to apply.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels in a timely and professional manner
- Process customer orders, ensuring accuracy and timely fulfillment
- Coordinate with logistics partners to track shipments and resolve delivery issues
- Update customer information and maintain accurate records in our CRM system
- Identify and escalate complex customer issues to appropriate team members
- Collaborate with the sales team to enhance customer satisfaction and retention
- Monitor inventory levels and coordinate with warehouse staff as needed
- Generate regular reports on customer service metrics and logistics performance
Kualifikasi
- Diploma or degree in Business Administration, Logistics, Supply Chain Management, or related field
- Minimum 1-2 years of experience in customer service or logistics coordination
- Excellent communication skills in both English and Bahasa Malaysia
- Strong problem-solving abilities and attention to detail
- Proficiency in CRM software and Microsoft Office applications
- Ability to work in a fast-paced environment and manage multiple priorities
- Basic knowledge of supply chain principles and logistics operations
- Positive attitude with a customer-focused mindset