Deskripsi Pekerjaan
Join our dynamic team at Kase Logistics as a Customer Service & Logistics Operations Specialist and become an integral part of our thriving supply chain network. In this multifaceted role, you'll be at the heart of our operations, coordinating international shipments with precision and ensuring seamless logistics processes from start to finish. You'll serve as the primary point of contact for our valued clients, addressing inquiries, resolving issues, and maintaining strong relationships throughout the shipping journey.
As a key player in our logistics team, you'll manage documentation, track shipments, and collaborate with carriers, customs officials, and internal stakeholders to guarantee timely deliveries. Your attention to detail and problem-solving skills will be essential in navigating the complexities of international logistics while maintaining the highest standards of customer satisfaction. This position offers an excellent opportunity to develop expertise in supply chain management while contributing to the growth of a forward-thinking logistics company.
If you're passionate about customer service and intrigued by the fast-paced world of logistics, Kase Logistics provides the perfect environment to hone your skills and advance your career in a supportive and professional setting.
Tanggung Jawab
- Coordinate international shipments and logistics operations to ensure timely delivery
- Act as the primary point of contact for clients, addressing inquiries and resolving issues
- Manage shipping documentation, including customs forms, bills of lading, and tracking information
- Collaborate with carriers, customs officials, and internal stakeholders to streamline processes
- Monitor shipment status and proactively communicate with clients regarding updates
- Identify and resolve logistics challenges to maintain operational efficiency
- Maintain accurate records of all shipments and customer interactions
- Contribute to continuous improvement of logistics processes and customer service standards
Kualifikasi
- Minimum diploma or degree in Logistics, Supply Chain Management, or related field
- 1-2 years of experience in customer service or logistics operations
- Excellent communication and interpersonal skills with a customer-centric approach
- Strong organizational abilities with attention to detail and accuracy
- Proficiency in logistics software and Microsoft Office applications
- Ability to work independently and collaboratively in a fast-paced environment
- Problem-solving skills with the ability to make sound decisions under pressure
- Knowledge of international shipping regulations and documentation requirements