Deskripsi Pekerjaan
Join Sea Hawk Global Lines as a Customer Service Logistics Specialist and become the backbone of our supply chain operations. This pivotal role demands exceptional coordination between internal departments and external clients to ensure seamless end-to-end logistics solutions. You'll manage critical customer inquiries, track shipments in real-time, resolve logistical challenges, and maintain transparent communication throughout the delivery lifecycle. Our ideal candidate thrives in fast-paced environments where precision and client satisfaction drive operational excellence. At Sea Hawk Global Lines, you'll leverage your problem-solving skills to optimize processes, address disruptions proactively, and build lasting partnerships with clients across diverse industries. This position offers a unique opportunity to grow within Malaysia's leading logistics provider while contributing to global trade efficiency.
Tanggung Jawab
- Manage end-to-end customer communication for logistics operations including order processing, shipment tracking, and delivery confirmations
- Coordinate between internal departments (operations, warehouse, transport) to ensure smooth workflow execution
- Resolve customer inquiries, complaints, and logistical disruptions with timely and effective solutions
- Maintain accurate documentation of shipments, customer interactions, and logistics activities
- Proactively identify process improvement opportunities to enhance service quality and operational efficiency
- Collaborate with cross-functional teams to implement logistics solutions aligned with client requirements
- Monitor key performance indicators (KPIs) such as delivery times and customer satisfaction metrics
Kualifikasi
- Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field
- Minimum 1-2 years of experience in customer service or logistics coordination roles
- Strong proficiency in logistics software and Microsoft Office Suite (Excel, Outlook, Word)
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Proven problem-solving abilities with attention to detail and accuracy
- Ability to work under pressure and manage multiple priorities simultaneously
- Knowledge of international shipping regulations and documentation requirements