Deskripsi Pekerjaan
Are you a fluent Mandarin speaker seeking a dynamic career opportunity in Kuala Lumpur? Join Concentrix, a global leader in business process management and customer experience solutions. We pride ourselves on fostering an inclusive and innovative work environment where every employee is valued and empowered to grow.
As a Customer Service Mandarin Speaker, you will serve as the voice of our clients, delivering exceptional support to a diverse customer base. Your role is pivotal in maintaining high standards of customer satisfaction and loyalty. We are looking for passionate individuals who are ready to leverage their language skills to solve problems and build lasting relationships with clients.
At Concentrix, we believe in the power of connection. You will be part of a collaborative team that thrives on continuous improvement and professional development. If you are ready to take the next step in your career with a Fortune 500 company, we want to hear from you.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and live chat in Mandarin and English.
- Resolve customer issues and complaints efficiently while maintaining a high level of professionalism.
- Accurately process customer transactions, orders, and account updates.
- Build rapport with customers to ensure satisfaction and foster brand loyalty.
- Document customer interactions and feedback within the CRM system.
- Collaborate with the team to identify process improvements and share best practices.
- Stay updated on product knowledge and service policies to provide accurate information.
Kualifikasi
- Fluency in Mandarin and English (written and verbal).
- Minimum of 1 year of experience in customer service or call center operations.
- Strong typing speed and accuracy (minimum 30 wpm).
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, target-driven environment.
- Proficiency in Microsoft Office Suite and CRM software.
- High school diploma or equivalent qualification.