Deskripsi Pekerjaan
Are you a customer-focused professional with a passion for the furniture industry? Katwara is looking for a dynamic Customer Service & Marketing Representative to join our growing team in Gresik. In this role, you will be the face and voice of our brand, ensuring that our customers receive world-class support while bridge-building between our marketing initiatives and client feedback.
The ideal candidate is an excellent communicator, highly organized, and committed to enhancing the furniture buying experience. You will manage incoming inquiries, maintain accurate records, and collaborate with internal departments to ensure our product offerings align with market needs. If you thrive in a fast-paced environment and enjoy helping customers find the perfect pieces to turn their houses into homes, we want to hear from you!
Tanggung Jawab
- Manage all incoming customer inquiries through various channels including phone, email, and social media.
- Document and track customer feedback, orders, and inquiries in our internal database with high accuracy.
- Act as a liaison between the customer and internal departments (Sales, Operations, Logistics) to resolve issues promptly.
- Proactively communicate customer insights to the marketing team to refine product promotion strategies.
- Assist in the implementation of marketing campaigns by gathering customer testimonials and product reviews.
- Monitor customer satisfaction levels and identify opportunities for service improvements.
- Handle product complaints with empathy and provide professional, swift solutions.
- Prepare regular reports on customer engagement and feedback trends for management review.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or Bachelor’s degree in Communications, Marketing, or a related field.
- Proven experience in customer service, retail, or a similar administrative role (furniture industry experience is a plus).
- Strong verbal and written communication skills in Bahasa Indonesia.
- Proficient in using office productivity software (MS Office, Google Workspace).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Highly organized with excellent attention to detail.
- Willingness to work on-site in the Gresik area.
- Ability to multitask and prioritize effectively in a customer-centric environment.