Deskripsi Pekerjaan
Join MicroSourcing in celebrating YOU and your 100%! We're seeking a dedicated Customer Service Moderator to become the voice of our brand. In this dynamic role, you'll be the frontline ambassador ensuring exceptional customer experiences while maintaining our high standards of service quality. If you thrive in fast-paced environments and possess a passion for resolving customer concerns with empathy and efficiency, this is your opportunity to shine. At MicroSourcing, we value your contributions and foster a culture where excellence is recognized and rewarded. Grow your career with a company that invests in your professional development while making a tangible impact on customer satisfaction.
Tanggung Jawab
- Monitor and moderate customer interactions across multiple communication channels
- Resolve customer inquiries and complaints with professionalism and empathy
- Adhere to company guidelines and service protocols in all interactions
- Document and escalate complex issues to appropriate teams
- Maintain accurate records of customer interactions and resolutions
- Collaborate with team members to improve service processes
- Identify trends in customer feedback to enhance service quality
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- 1-2 years customer service or moderation experience
- Excellent communication skills in English and Filipino
- Strong problem-solving abilities and conflict resolution skills
- Proficiency with customer service software and tools
- Ability to work in a fast-paced, target-driven environment
- Attention to detail and accuracy in documentation