Deskripsi Pekerjaan
Go-Ahead Singapore is seeking a motivated Customer Service Officer to join our team in the North-East Region. As the first point of contact for our passengers, you will deliver high‑quality, professional, and courteous service across phone, email, and in‑person interactions.
In this role you will provide accurate information on routes, schedules, and fares, handle ticketing inquiries, and resolve any issues or complaints efficiently. Your commitment to customer satisfaction will help maintain the company’s reputation for reliability and friendliness.
We offer a supportive work environment, continuous training, and clear career progression paths for dedicated individuals. If you enjoy helping others, thrive under pressure, and want to be part of a leading transport provider, we’d love to hear from you.
At Go-Ahead Singapore, we believe our employees are our greatest asset. We provide competitive compensation, health benefits, and opportunities for professional development. Join us and be part of a team that is passionate about getting Singapore moving.
Tanggung Jawab
- Respond promptly to customer inquiries via phone, email, and in‑person.
- Provide accurate information on routes, schedules, fares, and ticketing options.
- Resolve complaints and issues efficiently, ensuring customer satisfaction.
- Maintain detailed records of interactions in the CRM system.
- Collaborate with internal teams to improve service processes.
- Contribute to a positive team environment by sharing knowledge and supporting colleagues.
Kualifikasi
- Minimum GCE 'N' or 'O' level, or equivalent.
- At least 1 year of experience in a customer‑facing role.
- Strong verbal and written communication skills in English.
- Proficiency in MS Office and basic data entry.
- Ability to handle multiple tasks and work under pressure.
- Good interpersonal skills and a customer‑centric attitude.