Deskripsi Pekerjaan
We are CMA CGM, a global leader in shipping and logistics. We are looking for a dedicated Customer Service Officer to join our team in Paranaque City. In this role, you will be responsible for handling customer issues with professionalism and efficiency. You will coordinate with internal teams to ensure timely resolution of concerns, manage updates and communication, and drive continuous improvements in service delivery. You will also share best practices to strengthen our customer service culture. This is an excellent opportunity to grow your career in a dynamic international environment.
Tanggung Jawab
- Handle customer inquiries and issues promptly and accurately
- Coordinate with cross-functional teams to resolve customer concerns
- Manage updates and follow-ups to ensure customer satisfaction
- Identify areas for process improvement and implement solutions
- Share best practices and contribute to team development
- Maintain accurate records of customer interactions
- Escalate complex issues to appropriate departments
- Deliver exceptional service aligned with company standards
Kualifikasi
- Bachelor's degree in any field
- Proven experience in customer service or call centre roles
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office and CRM systems
- Ability to multitask and prioritize effectively
- Customer-oriented mindset with a positive attitude