Deskripsi Pekerjaan
Are you a customer-centric professional looking to build your career with a reputable industry leader? U-Bix Corporation is seeking a dedicated Customer Service Officer to join our dynamic team in Makati City. In this role, you will be the primary point of contact for our valued clients, serving as the voice of our company. You will be responsible for providing timely, accurate, and professional assistance, ensuring that every interaction reflects our commitment to excellence.
We are looking for individuals who are not just problem solvers, but also relationship builders. You will manage incoming inquiries, address technical requests, and resolve concerns with efficiency and empathy. If you thrive in a fast-paced environment and have a passion for delivering superior customer experiences, we invite you to grow your professional journey with us.
Tanggung Jawab
- Manage high-volume inbound inquiries via phone, email, and chat with professionalism and accuracy.
- Provide comprehensive support by resolving customer complaints and providing clear, effective solutions.
- Maintain accurate records of customer interactions and transactions in the company CRM system.
- Coordinate with internal departments to ensure timely fulfillment of customer requests and service orders.
- Proactively identify opportunities to improve service delivery and customer satisfaction metrics.
- Stay updated on U-Bix product and service offerings to provide precise information to clients.
- Follow established standard operating procedures to maintain high quality-of-service standards.
Kualifikasi
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum of 1-2 years of experience in a customer service or call center environment.
- Exceptional verbal and written communication skills in English and Filipino.
- Strong interpersonal skills with a proven ability to de-escalate difficult situations.
- Proficiency in MS Office Suite and experience with CRM software.
- Highly organized, detail-oriented, and capable of multi-tasking in a fast-paced setting.
- Strong problem-solving mindset with a focus on client retention and satisfaction.