Deskripsi Pekerjaan
About the Role
Join JTE Recruit, a leading Engineering Services provider, as a Customer Service Officer and become the voice of our government sector clients. This full-time opportunity offers a competitive salary ($2,500-$2,800/month) for professionals with at least 2 years of customer service experience. You'll be instrumental in delivering exceptional client experiences while supporting critical infrastructure projects in Singapore's East Region.
As a key member of our dynamic team, you'll handle diverse customer inquiries, resolve complex issues, and maintain high satisfaction standards. The role requires strong problem-solving abilities and familiarity with government sector protocols. If you thrive in structured environments and excel at building client relationships, this position offers significant growth potential within our established engineering services framework.
JTE Recruit values professionalism and technical aptitude. You'll collaborate with engineering teams while ensuring seamless communication between clients and internal stakeholders. This is an ideal opportunity for customer service professionals seeking to expand their expertise in specialized government sector engagements.
Tanggung Jawab
- Manage customer inquiries via phone, email, and in-person channels
- Resolve service issues and complaints with empathy and efficiency
- Process service requests and maintain accurate client records
- Collaborate with engineering teams to resolve technical client concerns
- Ensure compliance with government sector service protocols
- Track and report customer feedback and satisfaction metrics
- Support service improvement initiatives across client touchpoints
Kualifikasi
- Minimum 2 years of customer service experience
- Familiarity with government sector operations preferred
- Strong verbal and written communication skills
- Proficient in CRM software and ticketing systems
- Ability to handle confidential information with discretion
- Problem-solving mindset with attention to detail
- Customer-focused approach with conflict resolution abilities