Deskripsi Pekerjaan
Join our dynamic team at Central Plaza I-City Real Estate as a Customer Service Officer and become the face of our organization! We are seeking a dedicated and customer-focused professional to provide exceptional service to our valued clients and ensure their needs are met with excellence.
In this role, you will be the first point of contact for our customers, handling inquiries, resolving complaints, and providing accurate information about our real estate services. Your ability to build rapport and create positive experiences will directly contribute to our company's reputation and success.
We offer a supportive work environment where your professional growth is valued, and opportunities for advancement are available. If you have a passion for helping others and thrive in a fast-paced setting, this is the perfect opportunity to launch or further your career in customer service.
Central Plaza I-City Real Estate is committed to fostering an inclusive workplace where diversity is celebrated, and every team member feels respected and valued. We believe that our employees are our greatest asset, and we invest in their development through continuous training and mentorship programs.
Tanggung Jawab
- Handle and resolve customer inquiries and complaints promptly and professionally
- Provide accurate information about real estate services, properties, and company policies
- Maintain detailed records of customer interactions and transactions in the CRM system
- Collaborate with other departments to ensure seamless service delivery
- Identify opportunities for process improvements to enhance customer satisfaction
- Meet and exceed performance metrics related to customer service quality and response times
- Stay updated on industry trends, company products, and service offerings
- Participate in regular training sessions to enhance product knowledge and service skills
Kualifikasi
- Minimum SPM qualification or equivalent with relevant customer service experience
- Excellent communication skills in both Bahasa Malaysia and English
- Strong problem-solving abilities and a customer-centric mindset
- Proficient in using CRM systems and Microsoft Office applications
- Pleasant personality with patience and empathy in handling customer concerns
- Ability to work under pressure and manage multiple tasks simultaneously
- Previous experience in real estate or property management is an advantage
- Must be willing to work on rotational shifts if required