Deskripsi Pekerjaan
Join Weir Group, a global leader in engineering solutions, as a Customer Service Officer and become an integral part of our mission to deliver exceptional service to customers worldwide. In this role, you'll be the first point of contact for our valued clients, managing spare parts orders with precision and accuracy while providing the support they need to keep their operations running smoothly.
Weir Group is committed to fostering a purpose-led culture where every team member has the opportunity to grow and make a meaningful impact. As a Customer Service Officer, you'll develop valuable skills in customer relationship management, problem-solving, and cross-cultural communication that will serve as a strong foundation for your career advancement.
Our ideal candidate is someone who thrives in a dynamic environment, possesses excellent communication skills, and is passionate about delivering outstanding customer experiences. If you're ready to join a company that values your contributions and invests in your professional development, we encourage you to apply for this exciting opportunity at our Mutiara Damansara location.
Tanggung Jawab
- Manage spare parts orders efficiently and accurately
- Provide exceptional customer service to global customers
- Handle customer inquiries and resolve issues promptly
- Maintain detailed records of customer interactions and transactions
- Collaborate with other departments to ensure seamless customer experience
- Identify opportunities to improve customer service processes
- Stay updated on product knowledge and company policies
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Previous experience in customer service or call center environment
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency in using customer service software and Microsoft Office
- Ability to work in a fast-paced environment with minimal supervision
- Fluency in English and Bahasa Malaysia
- Positive attitude and customer-focused mindset