Deskripsi Pekerjaan
We are seeking a dedicated Customer Service Officer to join our dynamic team within the automotive sector. As the first point of contact for our valued clients, you will be instrumental in delivering exceptional service and ensuring smooth daily operations. This role requires a proactive approach to handling front desk support, coordinating services, and managing administrative duties efficiently.
In this position, you will manage incoming customer enquiries via phone and email, schedule service appointments, and provide detailed information about our automotive products. Your ability to communicate clearly and resolve issues professionally will be key to building lasting relationships with our clients. We are looking for a detail-oriented individual who thrives in a fast-paced environment and is committed to maintaining high standards of customer satisfaction.
Tanggung Jawab
- Manage front desk reception duties and greet visitors with a professional demeanor.
- Handle incoming customer enquiries via phone, email, and in-person interactions.
- Coordinate service schedules and appointments for automotive clients.
- Maintain accurate and up-to-date customer records in the database.
- Assist with general administrative tasks, including filing, data entry, and report preparation.
- Resolve customer complaints and escalations in a timely and courteous manner.
- Collaborate with the service team to ensure seamless service delivery.
Kualifikasi
- Minimum 1-2 years of experience in customer service or a related administrative role.
- Strong written and verbal communication skills with a polite and professional demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent organizational skills and the ability to multitask effectively in a busy environment.
- Basic understanding of automotive operations or customer service processes is an advantage.
- High school diploma or equivalent; any relevant certifications are a plus.