Deskripsi Pekerjaan
Join Trichokare's mission to inspire happiness and harmony through exceptional customer service! As a Customer Service Officer, you'll be the heart of our organization, creating meaningful connections with customers while representing our philosophy of positivity and care. This full-time role offers the opportunity to make a tangible impact in people's lives while growing professionally in a supportive environment. We value individuals who bring enthusiasm, empathy, and a solutions-oriented mindset to every interaction. If you're passionate about transforming customer experiences and contributing to a culture of harmony, Trichokare welcomes you to apply and become part of our uplifting journey.
Tanggung Jawab
- Handle customer inquiries via phone, email, and in-person channels with professionalism and empathy
- Resolve product/service issues efficiently while maintaining high satisfaction standards
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Proactively identify opportunities to enhance customer experiences
- Adhere to company policies and service quality benchmarks
- Support training initiatives to improve team knowledge and skills
Kualifikasi
- Minimum high school diploma or equivalent qualification
- 1+ years experience in customer service or call centre environment
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities with patience and empathy
- Proficiency with CRM software and MS Office applications
- Ability to multitask in a fast-paced setting
- Positive attitude aligned with Trichokare's happiness philosophy