Deskripsi Pekerjaan
Are you a people person with a passion for excellence? We are seeking a dedicated and enthusiastic Customer Service Officer to join our growing team in the heart of the Central Region. In this role, you will be the primary point of contact for our valued clients, playing a pivotal role in maintaining our reputation for exceptional service and reliability.
You will thrive in a fast-paced, collaborative environment where professional development is encouraged and every team member’s contribution is recognized. If you are a natural problem solver who enjoys engaging with diverse customers and resolving inquiries with a positive attitude, we want to hear from you. We offer a competitive salary package, a supportive team culture, and the opportunity to build a long-term career with a forward-thinking organization.
Tanggung Jawab
- Manage high volumes of incoming customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Provide accurate information regarding company products, services, and policies to ensure customer satisfaction.
- Troubleshoot and resolve customer concerns, escalating complex issues to management when necessary.
- Maintain detailed and accurate records of customer interactions within our CRM system.
- Collaborate with cross-functional teams to identify service improvements and process efficiencies.
- Meet and exceed individual and team performance KPIs related to response time and customer satisfaction scores.
- Contribute to a positive work environment by sharing best practices and supporting team members.
Kualifikasi
- Minimum GCE 'O' Levels, Diploma, or equivalent professional certification.
- At least 1-2 years of experience in a customer service, call center, or retail environment.
- Excellent verbal and written communication skills in English.
- Proficiency in basic computer software (MS Office, CRM tools, or helpdesk platforms).
- Strong empathy, patience, and the ability to remain calm under pressure.
- Exceptional problem-solving skills and a solution-oriented mindset.
- Ability to work effectively in a full-time capacity with a flexible schedule.