Deskripsi Pekerjaan
Join Ocean IFM Pte Ltd's dynamic team as a Customer Service Officer and become a vital part of Singapore's thriving property management industry. We offer an exceptional work culture where your contributions are valued, and career advancement opportunities are abundant. In this role, you'll be the frontline ambassador for our property services, ensuring tenant satisfaction through efficient issue resolution and personalized support. Our collaborative environment fosters professional growth, with comprehensive training programs designed to develop your skills in client relations, property management systems, and conflict resolution. Experience the satisfaction of making a tangible impact while building a long-term career path with a forward-thinking organization committed to excellence in customer service.
Tanggung Jawab
- Handle tenant inquiries, complaints, and service requests via phone, email, and in-person channels
- Coordinate maintenance schedules and property inspections with internal teams and contractors
- Update and maintain accurate customer records in property management databases
- Process lease agreements and documentation in compliance with regulatory requirements
- Provide support during property viewings and handover procedures
- Collaborate with marketing team to enhance tenant retention initiatives
- Monitor and report on customer satisfaction metrics for continuous improvement
Kualifikasi
- High school diploma or equivalent; hospitality or property management certification preferred
- Minimum 1-2 years experience in customer service or property management
- Proficiency in CRM software and Microsoft Office Suite
- Strong conflict resolution and interpersonal communication skills
- Ability to multitask in a fast-paced environment with competing priorities
- Fluency in English and at least one other local language (Mandarin/Malay/Tamil)
- Valid Singapore work permit or citizenship/residency