Deskripsi Pekerjaan
Join Netciti Persada as a Customer Service Officer in Surabaya!
Are you passionate about making a difference in customers' lives and thrive in a dynamic, supportive environment? Netciti Persada, a leading innovator in digital and telecommunication solutions in Indonesia, is actively seeking a highly motivated and customer-focused Customer Service Officer to join our expanding team in Surabaya, Jawa Timur. This is an exciting opportunity to be the face of our company, delivering exceptional support and fostering positive relationships with our valued clientele.
At Netciti Persada, we believe that superior customer service is the cornerstone of our success. As a Customer Service Officer, you will play a pivotal role in ensuring every customer interaction is smooth, efficient, and satisfactory. You will be responsible for providing responsive support across various channels, addressing inquiries, resolving technical and service-related issues, and guiding customers through our range of products and services. Your ability to communicate clearly, empathize with customer needs, and find effective solutions will be key to ensuring a positive customer experience.
We are looking for individuals who are not just problem-solvers, but also proactive communicators eager to learn and grow within a fast-paced technology landscape. If you are detail-oriented, have a strong service ethic, and are ready to contribute to a company that values its employees and customers equally, Netciti Persada offers a challenging yet rewarding career path. Come be a part of our journey to connect and empower communities across Indonesia!
Tanggung Jawab
- Provide first-class customer support via phone, email, chat, and social media channels, addressing inquiries and resolving issues promptly and professionally.
- Accurately diagnose, troubleshoot, and resolve customer problems related to Netciti Persada's products and services.
- Educate customers on product features, service offerings, and billing information, ensuring clarity and understanding.
- Maintain comprehensive and accurate records of all customer interactions, feedback, and resolutions in the CRM system.
- Collaborate effectively with technical support, sales, and other internal teams to escalate and resolve complex customer issues.
- Identify and recommend improvements to customer service processes and product offerings based on customer feedback.
- Adhere to company policies, procedures, and service level agreements to ensure consistent and high-quality service delivery.
- Contribute to a positive team environment by sharing knowledge and best practices.
Kualifikasi
- High school diploma or equivalent; a Diploma or Bachelor's degree in a relevant field is highly preferred.
- Minimum of 1 year of proven experience in a customer service, call center, or client support role, preferably within the telecommunications or tech industry.
- Exceptional verbal and written communication skills in both Indonesian and English.
- Strong problem-solving abilities with a logical and calm approach to customer challenges.
- Proficiency in using CRM software (e.g., Salesforce, Zendesk) and other customer service tools.
- Ability to multitask, prioritize effectively, and work efficiently in a fast-paced environment.
- Demonstrated empathy, patience, and a genuine desire to assist customers.
- Excellent interpersonal skills and the ability to build rapport quickly.
- Applicants must be based in or willing to relocate to Surabaya, Jawa Timur.