Deskripsi Pekerjaan
Elitez Group is seeking a dedicated Customer Service Officer to join our dynamic team in Toa Payoh. In this pivotal role, you will act as the primary point of contact for our clients, providing exceptional frontline support and administrative assistance. We are looking for a proactive individual who can effectively manage incoming enquiries, coordinate daily operational tasks, and ensure that all documentation is handled with precision and care.
As a Customer Service Officer, you will play a vital role in enhancing customer satisfaction and streamlining our internal processes. You will be responsible for maintaining high standards of service while juggling multiple administrative duties in a fast-paced environment. This contract position offers a great opportunity to leverage your skills in a supportive and professional setting.
Tanggung Jawab
- Provide high-quality frontline customer support via phone and email to address inquiries and resolve issues efficiently.
- Manage and maintain accurate customer records, documentation, and filing systems to ensure data integrity.
- Coordinate daily operational tasks and schedule appointments to ensure smooth workflow.
- Assist with administrative duties such as data entry, report generation, and internal correspondence.
- Respond to customer complaints or feedback professionally and escalate complex issues to the supervisor when necessary.
- Collaborate with internal teams to ensure consistent service delivery and operational efficiency.
- Assist in the preparation of meeting materials and general office administration.
Kualifikasi
- GCE 'N'/'O' Levels or equivalent qualification.
- Minimum 1-2 years of experience in customer service or administrative support roles.
- Strong verbal and written communication skills in English.
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and handle multiple tasks in a fast-paced environment.
- Customer-oriented mindset with a positive attitude and professional appearance.
- Detail-oriented with excellent organizational skills.